How can I register with your surgery?

• You are welcome to visit our website and complete the online registration form under New Patient section:

         Online Registration Form

• Alternatively, call the surgery to get the paper forms.
• If you are on repeat prescriptions, please send a copy of your list to the surgery by email or visit reception.
• It can take 6-8 weeks for your full medical records to arrive.

 

What services are available within Langton?

• We offer appointments with GPs, Advanced Nurse Practitioners, Physician Associates, Practice Nurses, and Health Care Assistants.
• We also have appointments with a 1st Contact Physio, Mental Health Practitioner, Social Prescriber, Care Co-ordinator, Midwife, and offer late and weekend surgeries.
• We provide chronic disease management for diabetes, asthma, COPD, hypertension, and more.
• ECGs and steroid injections are available at the surgery.

 

How do I book an appointment?

• Please call the surgery at 8am each morning for same-day appointments.
• Or book forward appointments by calling the surgery or using Patient Access (ask reception for the link).
• Evening appointments (6:30-8pm) are available every Monday.
• Saturday appointments at Samuel Johnson Hospital can be booked in advance.
• See our Patient Leaflet on the website for more details.

 

Can an appointment be via telephone, face-to-face, or video?

• We offer all three types of appointments. Let the receptionist know your preference.
• Telephone consultations are available between 9am-1pm and 3-6pm.
• Receptionists may recommend a face-to-face appointment for certain symptoms.

 

How can I order my repeat prescription?

• The best way is via the NHS app.
• You can also use Patient Access, visit the surgery with your prescription, or post it through the letterbox.
• Please note: We do not take prescription orders over the phone.
• All repeat prescriptions take 48 hours to be sent electronically to your nominated pharmacy.

 

How do I order a Med 3/Fit Note?

• If your symptoms last a week and you cannot work, download the "Self Certification Form" from the gov.uk website or your HR department.
• If symptoms persist after 7 days, call the surgery for an appointment or a questionnaire via text.
• If you visited a hospital, obtain the Med 3/Fit Note from the doctor you saw there.

 

How do I order a continuation Med 3/Fit Note?

• Call the surgery, and we will send you a questionnaire via text.

 

Can I have a copy of my results?

• Yes, you can access your results from October 31st, 2024 onwards via the NHS app on your smartphone.
• For results before October 31st, 2024, please call the surgery.

 

When can I call for my results?

• You can call after 11am for results.
• Reception will call you if the GP/Clinician wants to discuss your results and schedule an appointment.

 

What is "Online Consultation"?

• Our website offers an "Online Consultation" portal: Online Consult .  Enter your symptoms and answer questions to be directed to the best service (A&E, pharmacy, surgery appointment).
• If you need an appointment, we will contact you within 72 hours.

 

Issues with Patient Access or NHS App

• For NHS App issues, visit: NHS App help and support - NHS (www.nhs.uk)
• For Patient Access issues, visit: Patient Access Support Portal
• Langton can provide Account ID and Linkage Key to link your account, but cannot reset passwords or emails.

 

Expedite letters: We have found these are completely ineffective. If you have been referred to a hospital by the practice, you need to contact the hospital “patient advice and liaison service” (PALS), to see if they can bring your appointment forward. You can find the hospital PALS team online for example queens hospital burtons pals team can be contacted at: https://www.uhdb.nhs.uk/patient-advice-and-liaison-service-pals/

 

My hospital appointment is 12 months away, what can I do?

If you have contacted the hospital PALS service and your appointment is still too long in advance for you, you do have the option to seek help privately, although there will be cost involved in this. You can contact any of the local private hospitals and ask for an estimate of the cost to see someone privately. We are not able to recommend any one company but if you search online for local private healthcare providers you will find several options. If you need a private referral, please let reception know and we may be able to do this for you although there is a charge.

 

I wish to know my blood results or X-ray results.

You can now access your own medical records using the NHS App and we encourage you to use this, you can show any doctors you see in hospital or in an emergency. You can find out how to download and use it here:  www.nhs.uk/nhs-app

 

Sedatives for scans or dental procedures: After careful consideration the practice has decided it is not appropriate to prescribe sedation for patients having scans or other investigative procedures and dental procedures. We have a duty of care to provide safe, consistent, and appropriate care for our patients. It is the responsibility of the hospital carrying out the imaging or procedure or dentist to prescribe medication if they deem necessary and they have the facilities to do this.

 

In other situations, such as fear of flying, it will be up to the discretion of the clinician you see about this to decide if this is appropriate for you. Please also consider: https://thefearofflying.com/programs/fly-and-be-calm/ https://www.fearlessflyer.easyjet.com/ https://www.britishairways.com/en-gb/information/travel-assistance/flying-with-confidence https://www.flyingwithoutfear.com/

 

Do children need sick notes?

Sick notes for school children are not necessary. Your School should accept your report on your child's health.If they want a medical report from the practice, they must write to us directly and there is a fee for this service which they will need to pay. We can then make a report based on your child's records.

 

How long do you need to stay off school with chickenpox?

Exclusions from school for common illnesses: You can find the recommendations here: https://patient.info/skin-conditions/viral-rashes/school-exclusion-for-infections

 

Can I fly after having a heart attack?

Flying with medical conditions. You can find the advice here: https://patient.info/doctor/flying-with-medical-conditions

 

Can I fly whilst pregnant?

Information can be found here. https://www.nhs.uk/pregnancy/keeping-well/travelling/ Should you need a fit to fly letter please ask your midwife. If they are unwilling to make one for you, we can although there is a charge, and we need sight of your maternity notes (the green booklet).

 

Do I need a mammogram screening?

The breast screening programme runs nationally for women aged 50- 71 every 3 years. If you think you have been missed, you can call them on 01332 785691

 

Do a need a cervical smear?

Cervical screening is offered to women aged 25 - 64. It is every 3 years until you are 49 then every 5 years. If you are unsure if you have had one you can check on the NHS app or speak to reception.

 

Do I need PSA screening? 

There is no national screening programme for prostate cancer at present. If you are 45 or above or have concerns regarding your prostate, please book a routine GP appointment.

 

What other screening programmes are there?

You can find information here: https://www.nhs.uk/conditions/nhs-screening/

 

I've just found out I'm pregnant what do I do?

We would suggest starting an over-the-counter supplement such as pregnacare and booking an appointment with the midwife via reception. You can find more guidance here: https://www.nhs.uk/start-for-life/pregnancy/

 

I'm worried about sexually transmitted infections what can I do?

You can book yourself a clinic appointment via this website: https://openclinic.org.uk

 

I need help with addiction. You can self-refer to https://www.staffstars.org

 

I need to see a counsellor. You can self-refer at https://staffsandstoketalkingtherapies.nhs.uk

 

My friend has an unwanted pregnancy how can I help?

You can find help at https://www.bpas.org/?gad_source=1&gbraid=0AAAAApEBvqBXUwMSi8i-wOyty47qsvB1V&gclid=Cj0KCQjwz7C2BhDkARIsAA_SZKZnvCpa0fdRJvzE_Q_L0DlooVhFxPJuEDjut9RsskCBFMSwHLApkRUaAhNFEALw_wcB

 

I’m worried about domestic abuse. You can find help at https://www.staffordshireconnects.info/kb5/staffordshire/directory/service.page?id=NUhF1_AQ1dk

 

 I need advice regarding a bereavement. You can find help at https://www.cruse.org.uk