Appointments

If you feel that your problem is urgent, you should tell the receptionist and every effort will be made for you to be seen the same day.

If the doctor needs to see you in person or you would prefer a face-to-face appointment, we will invite you to come in.

Ways to book - You do not need to call the practice.

1. The fastest way to get care is by requesting an urgent appointment online.
   • Submissions are reviewed by a clinician if sent during core hours (8am to 6:30pm).
   • You can select your preferred site (Lichfield, Whittington, or Boneyhay), choose a specific clinician, and opt for a face-to-face or phone appointment.
2. If you are unable to use the online system, you can telephone the practice on 01543 440819, and our team will complete the online form for you.

Extended Access

We also have extended access available. See our Out of Hours information.

Did you know that you can now book an appointment up to 4 weeks in advance? These are for medication reviews and non-urgent medical issues. New appointments are released daily.

Ways to book - You do not need to call the practice.

1. The fastest way to get care is by requesting an appointment online.
   • Submissions are reviewed the same day by a clinician if sent during core hours (8am to 6:30pm).
   • You can select your preferred site (Lichfield, Whittington, or Boneyhay), choose a specific clinician, and opt for a face-to-face or phone appointment.
2. Download and use the NHS app
3. If you are unable to use the online system, you can telephone the practice on 01543 440819, and our team will complete the online form for you.
4. Or, you can visit the practice reception

Telephone appointments

We offer time windows for telephone appointments. A healthcare professional will call you during your chosen window:

• Mornings: Between 9am and 12pm
• Afternoons: Between 2pm and 6pm

We suggest finding a quiet place for your phone appointment to have a good conversation.

You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.

Visit our Sickness Certificates page

Information and advice for travelling abroad.

Visit our Travel Information page

If you need a home visit, you can help us by calling reception before 10am.

Telephone: 01543 440819

We would request that, apart from the genuinely housebound, all other patients attend the surgery rather than request a home visit because of the extra time home visiting takes. On average four to five patients can be seen in surgery in the time it takes to do a single house call. In addition, the care that can be offered due to the lack of adequate lighting, examination facilities and equipment means that you may not receive as good a service as the doctor may be able to offer if you came to the surgery.

Enhanced access has more appointments with GPs, making it easier for you to get an appointment at a time that suits you, including evenings and weekends. Appointments are available from 8am to 8pm, 7 days a week, including bank holidays. Appointments must be booked in advance. Anyone registered with a GP practice can book these appointments.

How do I book an enhanced access appointment?

• Request an appointment from our appointments page

If there is no appointment available at your practice, they may offer you an appointment with the GP Enhanced Access Service, if this is right for you.

If your practice is closed and you need a GP, please contact NHS 111. They will also be able to book an appointment for you with the GP Enhanced Access Service. Please note that your consent will be required in order for an appointment to be booked for you. For further information or how to book an appointment online, please ask at your GP practice.

Will I see my own GP and/or nurse?

You will be seen by experienced GPs and nurses, but it is unlikely that you will be seen by your own GP or nurse. If you would prefer to see your usual GP or practice nurse, please book an appointment with your usual practice during their normal opening hours.

Will the GP I see have access to my medical record during my appointment?

Your medical record will, with your consent, be available to the GP that sees you, to ensure that they have the information they need to give you the best possible care. Notes of your appointment will be sent back to your own GP practice electronically to ensure that your record is up-to-date. An appointment with this service will be just like an appointment at your own GP practice.

How do I cancel an appointment?

If you need to cancel the appointment, please call the surgery and leave a message stating your name and the time and date of your appointment with the GP Enhanced Access Service.