Flu FAQ’s

I am/I care for someone who is housebound – how do I arrange for the flu vaccination?

Please inform our reception if you’re housebound and would like a flu vaccine so they can document it. Arrangements will be made in due course for someone to visit and administer the vaccine.

I cannot make it to the flu clinics – can I still have the vaccine?

We would appreciate it, where possible, if you could attend one of the clinics. However we will have appointments available to book after all the clinics have finished.

I think I’m eligible for the flu clinic but I haven’t received my letter?

If you have had previous vaccinations from us or think you are now eligible but you haven’t received a letter, please contact reception who will have a Dr or Nurse check your record then get back to you.

To be eligible for a flu vaccination on the NHS you must meet one of the following:

  • Be aged 65 or over
  • Pregnant
  • Have diabetes
  • Have a long-term condition of the:
  • Lungs e.g. COPD or asthma
  • Heart
  • Brain or nervous system
  • Kidneys
  • Liver
  • Immune system
  • Spleen

 

I’m not eligible to have the vaccine under the criteria, but I would still like it – what can I do?

Most pharmacies will offer a flu vaccination service where you can have the flu jab for a small charge.

Nasal Flu’s

Some children will receive the vaccination at school but for those who do not, and who are eligible under the government criteria, invites will be sent when the vaccines become available.

 




Requests from schools for sick notes for pupil absences

Please click this link to see the letter from South Staffordshire Local Medical Committee which explains why GP’s do not provide sick notes for pupil absence.

If asked for a sick note for their child, we are happy for parents/guardians to print off this letter or point the school in the direction of this link.

 

 




Why is it important to register with another practice if you live outside our practice area boundary?

  1. Your GP practice is legally obliged, if you have a clinical need, to provide home visits to you at your home address. If you live outside our practice boundary we will not have the manpower to visit you at home.
  2. Services like midwives, health visitors and district nurses may not be able to visit you at home, if you live outside our practice boundary, because they are set up to link with GP practice boundaries.

Also please note that if you are in receipt of free prescriptions, the Prescriptions Authority will check your address on their records for you against the address on your prescriptions and may take action against you if the two do not match.




Having problems with online access?

Click here to download this document: Having Problems with Patient Access – Patient Informationonline1 online2 online3 online4

Click here to download this document: Having Problems with Patient Access – Patient Information




All Langton patients have a Named (Usual) GP

Did you know that all patients at the Langton Medical Group now have a ‘Named GP’ who oversees their care.  We also call your ‘Named GP’ your ‘Usual GP’.  You can however, continue to book appointments with any GP of your choice.  If you are not sure who your ‘Named GP’ is, ask the receptionist at your next visit.




Sickness Certificates

You do not require a doctor’s sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.

Click here to view the Government website for information about Statutory Sick Pay (SSP)

If you require a doctor’s sickness certificate, please telephone 01543 440819 to book an appointment to see the doctor.




How to opt-out of sharing your personal information

You will have already, or will shortly receive a leaflet from the NHS entitled “Better information means better care”.

Click here to download and print this leaflet

Click here to find out more about how your personal information is likely to be shared

Better information means better care

If you would like to tell us about your preference regarding the recent leaflet sent to you from the NHS entitled “Better information means better care”, we will only be able to record your preference if you include in your message the following information:

  1. Your name in full
  2. Your date of birth
  3. Your address
  4. We will need to know if you would like to opt-out of sharing information help by GP practice
  5. We will need to know if you would like to opt-out of sharing information held by other care providers e.g. hospitals and community services.

Please click here to send this information to us.

PLEASE NOTE THAT THIS IS NOT A SECURE METHOD OF COMMUNICATION HOWEVER, WE REALISE THAT SOME PATIENTS WILL CHOOSE TO USE THIS METHOD OF COMMUNICATING YOUR DATA SHARING PREFERENCES.  Alternatively, you can complete a slip provided in both Lichfield and Whittington receptions.




IMPORTANT CHANGES TO HOW WE HANDLE YOUR PERSONAL DATA

We will soon be required to supply your personal and confidential medical Information to the Health and Social Care Information Centre (HSCIC). This information will be taken from the practice in a form that can identify you. The Practice has NO choice but to allow the HSCIC to extract this information. However, individual patients can instruct their Practice to stop the transfer of their data.

 

In more detail:
Are you aware that your personal medical information that you share with your GP or other healthcare professional is about to be extracted and stored on a computer outside of the control of this practice where the practice will have no say on who has access to that information?

 

Purpose of providing this informaiton:
There are changes occurring in how we protect the confidential and personal information that we record in your medical records. The changes make it a legal obligation for us to share your information (see below). The proposed benefits of sharing identifiable data are to help to plan and monitor effective patient services, especially where patients receive care from several different organisations.

We feel it is vital that you as our patient are made aware of these changes. This information has been produced to help you understand what currently happens to information you share with your health professional and how that information may be used outside of your direct care.

The majority of patients come to their GP Practice when they have something wrong with them. Problems discussed are usually of a personal nature and patients expect that the information they are sharing will remain confidential. This confidentiality is central to the trust between healthcare professionals and you as our patient. Without doctor-patient confidentiality, you may be reluctant to disclose information of a personal nature that we may need to help provide you with the best possible healthcare.

 

What we record at Our Practice
Healthcare professionals in our practice record information about the care we provide.
The type of information that is recorded includes the following;

  • Demographics, e.g. address, telephone number, e-mail, date of birth, gender, etc.
  • What you tell us when you see us in consultations e.g. about your physical and psychological health and social circumstances
  • Diagnoses, investigations, treatments, referrals, family background
  • Social information e.g. housing status, alcohol, smoking data
  • Third party sources e.g. hospital letters, A&E attendances, relatives, carers, insurance companies, solicitors.

 

What we already share about you:
We share different types of information about our patients. These include:

  • Personal information about you and your illness, when needed for your direct care, e.g. referral to hospital consultants, district nurses, health visitors, midwives, counsellors, the summary care record
  • Patient identifiable information to public health, in order to arrange programs for childhood immunisations, communicable diseases, cervical smears and retinal screening
  • With explicit consent, personal information to other organisations outside the NHS, e.g. insurance companies, benefits agencies.
  • Limited information about you, if relevant, to protect you and others, e.g. to social services child protection investigations
  • under certain acts of parliament to protect you and others e.g. court order
  • Summary information which is anonymised (can not identify you) e.g.quality and outcome frameworks (QoF), medical research and clinical audit.

 

It is also important to understand that currently a limited amount of patient information or data is used mostly at local level to help design health services or undertake clinical audit. Some information is used at a national level. Information from lots of individual patients allows the NHS to build a picture of what is happening to the nation’s health. The majority of this information is anonymised before it leaves the healthcare professional, in other words no one can identify who the information relates to.

 

How we protect your personal information:
Currently, your GP is responsible for protecting your information and to do this they comply with the Data Protection Act 1998 (DPA). As part of the DPA, all healthcare professionals have an obligation to only share information on a need to know basis. For further information on the DPA please follow this link; (http://www.legislation.gov.uk/ukpga/1998/29/contents).

The physical storage of information is on secure servers which are protected by firewalls. Access to the information is by strong authenticated password. The number of people who have access to your information is limited to members of the practice team and in a few instances some pre agreed data is shared with other health care professional e.g. District Nurses but on a need to know basis.

 

So what is changing?
Under the Health and Social Care Act 2012 the Health & Social Care Information Centre (HSCIC) on behalf of NHS England (the body responsible for commissioning health services across England) will be able to extract personal and identifiable information about all patients in England. The programme, called care.data, is administered by the HSCIC using software and services provided by a private sector company. Once your identifiable information has been taken from different health organisations (GP practices , hospitals, mental health trusts) it will then be linked together to produce a complete record about you. This information will be stored on national secure servers and will be managed by HSCIC. Although access to information will be strictly controlled, the HSCIC is planning to share this information with other organisations both NHS and private. The HSCIC will decide what information they will share and who they then share this information with.

Your GP will not be able to object to this information being released to HSCIC and will no longer be able to protect your information under the DPA as stated above.

Effectively, where the HSCIC is concerned the health and social care act over rules the DPA with regard to disclosure of personal information.

 

What you need to do:

  • If you are happy for NHS England to direct the HSCIC to extract, store and manage/use your personal information then you need do nothing as the information will be automatically taken from your GP’s computer systems.
  • If you don’t wish your information to be extracted then you MUST inform your GP practice who will then block the uploading of your identifiable and personal information to the HSCIC.
  • If you are happy for your information to be extracted and used by the HSCIC for anonymised reports but NOT shared by the HSCIC with other agencies or companies in identifiable format, you can ask your GP practice to add a code to your record which will alert the HSCIC not to use your information in this way.
  • It should be emphasised that your access to health care and the care that you receive will not be affected by either decision.

 

To opt out (details listed above), please visit the surgery at Lichfield or Whittington to ask for a leaflet and opt-out form.  You will need to complete the form and return it to the reception at either branch.

 

Frequently Asked Questions:

Question:  Is there a date I need to opt out by?

Answer dated 27/09/2013:

With regards to the Care.DATA programme, we have been informed by the Health and Social Care Information Centre that the data extraction has been postponed in Staffordshire with no new known date as yet.

 We have been assured that there will be a national publicity campaign to give patients more information so that they can make an informed choice with regards to opting-out.  In addition, we plan, and are in the process of, providing information to our patients by way of posters and leaflets in both of the Lichfield and Whittington surgeries, and via our website.

 As a practice, we are determined to give our patients the best possible opportunity to opt-out should they wish.  We are therefore, happy to record any patient’s opt-out choice on their medical record now, in preparation for any future extraction.  We are in the process of informing reception staff and will shortly have leaflets available to patients, which will also include an opt-out form.

 Please visit the surgery in 2 weeks time to pick up one of these leaflets and the opt-out form.  You should then complete the opt-out form and return it to the receptionist who will pass it on to the administration department so that your medical record can be updated appropriately.

 If you would like to find out more about the Care.DATA programme, you may find the following link useful:

http://www.nhs.uk/NHSEngland/thenhs/records/healthrecords/Pages/care-data.aspx




PPG – What is it? Would you Like to be Involved?

Langton Medical Group’s Virtual Patient Participation Group

Dear patient

Welcome to our Patient Participation Group (PPG) website page.

All patients registered with the Langton Medical Group are invited to join our Patient Participation Group.  The Patients Participation Group is an on-line group for patients to communicate directly with the Practice about issues that will help improve the services we offer to our patients.

We will send communications to members of the Group by text and messages on this page of our website.  Group members can send comments to the Practice on issues posted on the PPG page on the Practice website but using the facility on the “Contact Us” page of our Practice website.

Please follow this link to view our Terms of Reference. Patient Participation Group Terms of Reference and Code of Conduct Sept 14 

If you would like to join our on-line Patient Participation Group please follow the link to print off a form and send it to us or pop in to either our Lichfield or Whittington surgeries for a form. PPG Interest Slip May 14 

We welcome and value feedback from our patients.  Every year we conduct a survey by inviting patients to complete a questionnaire about our services.  Thank you to everyone who completed our patient survey in February 2015. Please click this link to see the PDF results from the on-line responders and click this link to see the Patient Services Questionnnaire Report March 2015 which was written using the feedback from all the on-line and paper questionnnaires that were completed and includes comments from the Practice.

From 1 December 2014 all GP practices are required to give people who use their practice an opportunity to provide anonymous feedback by answering 2 questions relating to the quality of the practice.   The first question has to be would the patient recommend the practice to their friends and family and has given the “Friends and Family Test” name to this anonymous feedback.

Our Friends and Family questions are available on our FFT page. Please follow this link to the questions . The questions will be there all the time so please complete them after every visit or whenever you wish.  Our second question will change periodically to give us your feedback about different topical issues.

If you have any comments you wish to make regarding the on-line Patient Participation Group please do so using the “Contact Us” facility below.

Your Name (required)

Your Email (required)

Subject

Your Message




Disabled Access

At the main Lichfield surgery

The new Medical Centre has 4 dedicated parking spaces which share a lowered pavement for easy access for people who use wheelchairs. We have an automatic front door, a lowered section in our reception desk, a hearing loop at reception and a ground floor toilet for people with disabilities. We have signs in colour to aid people with vision impairments.

At the branch surgery in Whittington

Inside our branch surgery we have all the features above plus Braille on our tactile signs.