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How Can I Make A Complaint, Comment, Or Suggestion?

The Langton Medical Group welcomes any compliments, comments or feedback from patients about the services provided. These can be verbal or in writing, ideally to the Practice Manager, Mrs Deirdre Smouna, but all staff will pass comments on to her. You can send your complaint as a letter or an email, or print and use the form on this link. Please include the issues you wish to complain about; it will be a great help if you are as specific as possible e.g. who you saw or spoke with, what time and date, what you are complaining about; so that we can investigate your complaint. There is also a suggestion box… Read More

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Can I Access My Own Medical Information?

Patients have a right to view their own medical record. If you would like to view your medical records, in the first instance, you need to make an appointment to see your usual GP. There may be a charge to receive a copy of your medical record to take away. Click here to find out more about Subject Access Requests – this also includes a form that you can use to make a ‘Subject Access Request’ Click here to view the NHS Confidentiality Leaflet, Your health information, confidentiality and the NHS Care Records Service

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How Is My Personal Information Used & Shared?

Patient’s health records are kept by The Langton Medical Group. Each health professional is responsible for accuracy and safe keeping of health records, and the law controls the management of the information in patient records. Patient records include general information like name and address; and clinical details such as consultations, illnesses, prescriptions and treatments. The information in your records is used by the clinical team to plan your current and future health care. For example, it enables us to invite patients over 65 years old to have an immunisation against flu. When patients change Practices their health records are passed on to the new GP to enable them to continue… Read More

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I Have A Minor Injury – What Should I Do?

If you have a minor injury you can go directly to the Minor Injuries Unit at the local Community Hospital. You will be treated by experienced nursing staff, if necessary with the back up of one of the Practice Doctors or the local doctor on duty. Major injuries can be seen at the Accident and Emergency departments of one of the three District Hospitals serving the area: Good Hope Hospital, Sutton Coldfield; Queens’ Hospital, Burton on Trent; or Walsall Manor Hospital, Walsall.

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Can I Speak To The Doctor On The Telephone?

Many matters can be dealt with over the telephone. This saves both you and the Practice time and valuable appointments. Your doctor, one of the Nurse Practitioners or Practice Nurses will be happy to give you advice on the telephone during surgery hours. Normally the receptionist will not interrupt a doctor during a consultation unless your call is urgent. They will however be happy to take your details and ask them to call you back when they are free.

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How Do I Arrange A Home Visit?

In order that doctors can plan their day, it is helpful if you can telephone requests for Home Visits before 10.00am. Please try to give our receptionists some guidance on why you would like a visit as this helps doctors to assess priorities and plan their rounds. The doctors are happy to visit you at home when necessary, however, such visits are very time consuming so please try to come to the surgery whenever possible as you may be seen more quickly and facilities for examination are far better. Often visits are requested when patients who are unwell, or who have a poorly child, feel unable to sit and wait… Read More

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Can I See Any Doctor?

You and your family will be registered with the Langton Medical Group and will be allocated to a “usual doctor”. You are encouraged, where possible, to see the same doctor as this helps build relationships and allows continuity of care for you and your family. When you book an appointment, the receptionist will ask you who your usual doctor is and if possible will make an appointment with them. We do understand that there will be times when you may want or need to see another doctor. Please explain to the receptionist who will try to help you. Likewise, on occasions, your usual doctor may not be available in which… Read More

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How Do I Make An Appointment?

You can make an appointment by telephone, calling in at the surgery or by booking an appointment online. Click here to find out more about booking your appointment online.   Each appointment with a doctor is for a 10 minutes consultation but if you feel that you need extra time to discuss a problem, please explain and we will try to arrange a longer appointment. Appointments with nurses are 15 minutes long, and some procedures require 2 appointments. It is helpful to know what your appointment is for; so if you do feel able, please tell the receptionist at the time of making your appointment. The practice has a policy… Read More

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